Professional Skills

You can start studying this course at any time of the year as soon as you have completed your registration, you can get started. There are no specific registration dates!

This course contains a CourseBookTM, which is an innovative fusion of the traditional textbook and online course, combining quality educational content with an interactive, social learning experience to promote success. The course has been broken into three Study Phases:

1. Study Phase 1 Quiz:
   • The fourth industrial revolution: Global realities
   • The fourth industrial revolution: Southern African realities
2. Study Phase 2 Quiz:
   • Navigating the 21st-century workplace
   • Getting the job
   • Intrapersonal skills at work
   • Interpersonal skills at work
   • Communication basics at work
3. Study Phase 3 Quiz:
   • Sensitive communication skills and intelligences at work
   • Finding creative solutions at work
   • Business etiquette

Work through the workbook. At the end of each Study Phase, there is a quiz to complete. You need to complete and pass each of the quizzes with a minimum of 70% to get a certificate. No restrictions on your attempts.

After completing this course, you should be able to:

• Examine the fourth industrial revolution’s influence on global and local workplaces, focusing on new job roles and essential skills.
• Highlight the 21st-century office features, emphasizing technology’s role in organization, communication, and diversity.
• Detail the job search process, including creating digital profiles, CVs, cover letters, and preparing for interviews.
• Reflect on personal strengths, weaknesses, and professional objectives, underlining self-awareness and personal growth’s importance.
• Emphasize interpersonal skills’ significance in teamwork and conflict resolution within professional settings.
• Propose effective workplace communication strategies, covering verbal, non-verbal, and written channels.
• Discuss sensitive communication and the role of various intelligences (emotional, social, virtual) in professional environments.
• Introduce creative problem-solving methods, comparing convergent and divergent thinking for workplace challenges.
• Describe business etiquette across communication mediums and personal space considerations in professional contexts.
• Summarize technology’s role in enabling remote work, cloud storage, and online collaboration within global business operations.